Learn how Casey, the Scheduling Agent, monitors plan-of-care adherence, optimizes appointment slots, and reduces no-shows.
Casey continuously monitors each patient's visit frequency against their plan of care. If a patient is falling behind on their prescribed 2x/week schedule, Casey flags the gap and can automatically reach out to reschedule missed appointments.
Casey analyzes historical appointment data to identify optimal scheduling patterns — which time slots have the lowest no-show rates, which clinicians work best with which patient types, and how to minimize gaps between appointments.
Casey sends multi-channel reminders (SMS, email, push notification) at configurable intervals before appointments. The default sequence is 48 hours, 24 hours, and 2 hours before the appointment, achieving a 95%+ confirmation rate.
When a patient misses an appointment, Casey immediately initiates a recovery workflow: sending a rescheduling link, updating the waitlist, and filling the open slot with a waitlisted patient — all within minutes of the no-show.
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