Configure multi-channel appointment reminders that achieve 95%+ confirmation rates and reduce no-shows.
Navigate to Settings > Reminders. Enable your preferred channels: SMS text messages, email, and/or push notifications. Most practices use a combination of SMS and email for maximum reach.
Configure when reminders are sent relative to the appointment time. The default sequence (48 hours, 24 hours, 2 hours) achieves the highest confirmation rates. You can customize timing for different appointment types.
Edit the reminder message templates to match your practice's voice. Include the patient's name, appointment date/time, location, and a confirmation/cancellation link. PRACTIS supports personalized messages with dynamic fields.
The Reminders dashboard shows confirmation rates by channel, time of day, and patient demographics. Use these insights to optimize your reminder strategy and identify patients who may need phone call follow-up.
Join 2,400+ practice owners receiving actionable tips on AI automation, billing optimization, and compliance every Thursday.
No spam, ever. Unsubscribe anytime.