Proven strategies to reduce patient no-shows by up to 40% using automated reminders, self-service portals, and intelligent scheduling.
The single most effective no-show reduction strategy is automated reminders. Configure SMS + email reminders at 48h, 24h, and 2h intervals. This alone reduces no-shows by 25-30%.
Enable the patient portal for self-scheduling, rescheduling, and cancellation. When patients can easily reschedule instead of simply not showing up, your no-show rate drops significantly. PRACTIS's portal reduces no-shows by an additional 10-15%.
Configure Casey to maintain a waitlist and automatically fill cancelled slots. When a patient cancels, Casey immediately offers the slot to waitlisted patients, minimizing revenue loss from empty appointments.
Review the Schedule > Analytics dashboard to identify no-show patterns: which days/times have the highest rates, which patient demographics are most likely to no-show, and which reminder channels are most effective. Use these insights to adjust your scheduling strategy.
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