Casey
AI Staff MemberFront Desk Coordinator

Meet Casey.

Optimized schedules, maximized revenue

Casey manages your schedule — filling cancellations from a waitlist, sending appointment reminders, tracking no-show patterns, and flagging patients who haven't rebooked after their last visit. Casey keeps your schedule full without you or your staff making a single phone call.

< 5%
No-Show Rate
96%
Slot Utilization
12 min
Fill Time
95%
Reminder Open Rate
Casey filled 2 cancellations this week
Interactive Preview

See Casey in action

This is a live preview of what Casey does every day for your practice.

app.practis.health/casey
Optimized Schedule — Tuesday
8AM9101112P12345PM
PT Smith
Martinez
Patel
Thompson
Admin
Okafor
Wilson
PT Johnson
Chen
Davis
Lee
Garcia
Brown
Plan-of-Care Adherence
Okafor, N. — Rx: 3x/week, Actual: 1x in 11 days
At Risk
Martinez, C. — Rx: 2x/week, Actual: 2x/week
On Track
Waitlist & Backfill
2 Slots Auto-Filled
Cancellation at 10AM filled by waitlist patient Garcia, K. Cancellation at 2PM filled by Chen, M.
No-Show Rate
3.2%
Down from 8.1%
Multi-channel reminders active
Process

How Casey works

Four steps. Fully automated. You just review and approve.

1

Optimize

Casey analyzes clinician availability, patient needs, and practice goals to create optimal schedules.

2

Remind

Multi-channel reminders are sent at optimal times to maximize confirmation rates.

3

Adapt

Cancellations trigger automatic waitlist matching and slot backfilling.

4

Report

Scheduling analytics surface utilization trends and optimization opportunities.

Performance

Casey by the numbers

< 5%
No-Show Rate
Down from industry average of 15%
96%
Slot Utilization
Available appointment slots filled
12 min
Fill Time
Average time to fill a cancelled slot
95%
Reminder Open Rate
Patient reminder message engagement
Capabilities

What Casey can do

AI-optimized appointment scheduling
Automated waitlist management
Cancelled slot backfilling
Multi-location scheduling
Clinician workload balancing
Plan-of-care frequency adherence
Multi-channel reminders (SMS, email, push)
Patient self-service portal

"Casey fills cancellations faster than my front desk can pick up the phone. Our no-show rate dropped from 14% to under 5%."

MB
Michelle Brooks
Practice Owner, Brooks Physical Therapy
Applications

When to use Casey

New patient appointment optimization
Follow-up visit frequency management
Multi-location clinician scheduling
Group therapy session management
Telehealth vs. in-person routing
Holiday and PTO schedule management

Enterprise-grade security

Casey operates within PRACTIS's HIPAA-compliant, SOC 2 Type II certified infrastructure. All patient data is encrypted at rest (AES-256) and in transit (TLS 1.3), with complete audit logging for every AI action.

Casey

Ready to add Casey to your team?

Start your 14-day free trial. No credit card required. Casey starts working for your practice on day one.

Need help?
Ask our AI assistant about pricing, features, or demos.