T

Twilio

Live
Communication

PRACTIS leverages Twilio's communication platform for multi-channel patient messaging. The integration powers appointment reminders, portal link distribution, confirmation requests, and general patient communication across SMS, voice calls, and WhatsApp. Twilio's global infrastructure ensures reliable delivery with detailed delivery tracking.

< 15 min
Setup time
Real-time
Data sync
Compliant
HIPAA
99.9%
Uptime SLA
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Key Features

SMS messaging
Voice calls
WhatsApp integration
Delivery tracking
Two-way messaging

Data Flow

Twilio
PRACTIS
Patient demographics, appointments, clinical notes
PRACTIS
Twilio
AI-generated SOAP notes, billing codes, auth status
Twilio
PRACTIS
Billing data, claim status, payment info
PRACTIS
Twilio
Pre-scrubbed claims, eligibility results, compliance alerts

Setup Guide

Total: ~11 minutes

Prerequisites

Active Twilio account with API access
PRACTIS account (free trial or paid plan)
Admin credentials for your practice
1

Connect your account

2 min

Log into PRACTIS and navigate to Settings → Integrations. Click "Connect Twilio" and authorize access through our secure OAuth wizard.

2

Configure data sync

5 min

Choose which data types to sync (patients, appointments, documentation, billing). Set up field mappings and configure sync frequency.

3

Test the connection

3 min

PRACTIS runs a validation check to ensure data flows correctly. Review the test results and confirm everything looks right.

4

Go live

1 min

Enable the integration and let PRACTIS AI agents start working with your Twilio data. Monitor the dashboard for sync status.

Ready to get started?

Connect Twilio to your PRACTIS account in minutes.

Security & Compliance

HIPAA compliant
SOC 2 Type II certified
256-bit AES encryption
BAA included

Need help connecting?

Our integration specialists can help you set up Twilio in minutes.

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