The Challenge
As a small geriatric practice, Golden Years faced the classic small-practice squeeze: too much admin work for too few staff. With only 3 clinicians and 1 office manager handling everything from scheduling to billing, the practice owner was working 60-hour weeks. Medicare documentation requirements for geriatric PT are particularly stringent, and their compliance audit pass rate had dropped to 84% — putting their Medicare participation at risk. They couldn't afford to hire additional staff.
The Solution
PRACTIS became the equivalent of 3 additional staff members for the price of a software subscription. Morgan handled all Medicare-compliant documentation with automatic functional limitation reporting and homebound status documentation for home health visits. Drew automated compliance reporting with weekly Medicare audit checks. Casey managed the complex scheduling of home visits with drive-time optimization between patient locations.
The Results
| Metric | Before | After | Change |
|---|---|---|---|
| Medicare compliance score | 84% | 99.8% | +19% |
| Owner work hours/week | 60 hrs | 42 hrs | -30% |
| Documentation time/note | 50 min | 9 min | -82% |
| Denial rate | 26% | 9.8% | -62% |
| Revenue/month | $52,000 | $71,400 | +37% |
| Home visit scheduling efficiency | 4.2 visits/day | 5.8 visits/day | +38% |
| Patient retention | 58% | 81% | +40% |
| Annual savings | — | $94,000 | New |
Deployment Timeline
Migration from manual spreadsheets and paper records. Medicare-specific templates and compliance frameworks configured.
Morgan trained on geriatric-specific documentation: functional limitation reporting, homebound status, and fall risk assessments.
Parallel operation. First automated Medicare compliance audit scored 97.2%. Home visit scheduling optimization launched.
Full deployment. Owner work hours dropped from 60 to 45 in first week. Compliance score reached 99.1%.
Inside the Platform
AI Documentation Queue
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362 active compliance schedules generating 69 reports automatically. Weekly HIPAA audits, monthly retention reviews — all on autopilot.
Practice Schedule
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Hover to playWhat They Said
"I was working 60-hour weeks and still falling behind on documentation. PRACTIS gave me my evenings back and raised our Medicare compliance from 84% to 99.8%. I was genuinely worried about losing our Medicare participation — that fear is gone."
"The home visit scheduling optimization alone was worth it. Casey routes our clinicians to minimize drive time, and we went from 4.2 to 5.8 visits per day without anyone feeling rushed."
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